Bridge Street Surgery

Test Results
If you have attended the surgery for a blood test, your GP will contact you by letter, if she wishes to speak to you about the result. You will not be contacted if the GP requires no further action to be taken. Receptionists are unable to give out results.

Prescriptions
If your GP has put an item of medication on your repeat list, the item can be requested by you in writing – on this website, by post, fax or dropping your request form into the surgery (we will have a facility to request repeat prescriptions via this site shortly). Please note that we are unable to accept requests for repeat prescriptions by telephone.

Please allow 48 working hours to process requests. If you provide an SAE your prescription can be posted to you, although postage time must be taken into account, when a request is made.

We request 48hrs notice for repeat prescriptions and allow 72 hrs for prescriptions that are not on repeat or require a medication review. This can be checked with a member of reception.

Prescriptions can be collected from reception or some local pharmacies collect prescriptions from the surgery and then have the medication ready for the patient to pick up directly from there. Please ask at reception for further details.

Registration
If you wish to register as a patient with this practice, you will need to bring in your NHS card or, if you do not have this, fill in a NHS registration form. You will also need to complete a practice registration form. Once this is done, you will be registered with the practice, rather than with a particular GP. You do, however, have complete choice regarding which GP you see, when visiting the surgery.

You need to be registered before you can see a GP and this can take up to 24hrs once the forms are completed. If you are a visitor to the area, a NHS patient and within our practice area, we can see you as a temporary patient.

Zero tolerance: The surgery is unable to tolerate members of the public being verbally or physically threatening towards practice staff. It may be appropriate, after discussion, to ask a patient to register with an alternative practice.

Data Protection Act: The practice complies with Data Protection and Access to Medical Records legislation. As patients of this surgery, you are entitled to access your medical record, and certain information about the running of the surgery. If you wish to access such information, or have questions, please contact the Practice Manager.

Patient records are currently held on both computer and paper files. All practice staff involved in your care have access to records, although only medical personnel may enter consultations. Confidentiality is a priority, and every precaution is taken to ensure confidentiality is maintained at all times.

Comments/Complaints: If you are in any way dissatisfied, or wish to comment on the running of the surgery or the treatment you receive, please contact the Practice Manager.

GP preference: If you wish to see a particular GP please mention this to reception when you make an appointment. Every effort will be made to accommodate your wishes, although this is not always possible. The majority of our GPs are part-time, so it is advisable to become familiar with at least two GPs, if the need arises to regularly see the same GP.

Feedback from the patient questionnaire has told us you can sometimes be kept waiting for your appointment to start.
We are keen to improve this and will make every effort to keep the surgeries to time but will inform you if there are any delays.
If you are more than 9 mins late for your appointment you will be asked to re-book

Remember appointments are 10 minutes long. Occasionally we can offer 20 minute appointments if you have several problems. Please discuss with reception.
The doctor can usually only deal with one problem in a 10 minute appointment.
Be on time – otherwise the doctor may not be able to see you.
Please let us know if you are unable to keep an appointment so others may use it.